Last updated: October 2, 2026
Thrifty AI and its affiliates engage third-party subprocessors to help us provide services to our customers, including Thrifty Studio, the Thrifty AI APIs and SDKs, Thrifty Agent, and managed deployments. A subprocessor is a third-party processor that receives data from Thrifty AI and processes personal data on behalf of our customers. Thrifty AI imposes contractual data protection obligations on each subprocessor that are no less protective than those in our Data processing agreement.
Below are the categories of subprocessors Thrifty AI engages to provide real-time, face-to-face conversations with artificial humans. The specific providers and processing locations for each category are being confirmed and will be listed here. Not every category is used for every customer; for example, recording storage applies only where a customer enables recording, and meeting platform integrations apply only where an artificial human is directed to join a meeting.
| Category | Purpose | Data processed | Location | Provider |
|---|---|---|---|---|
| Cloud hosting & storage | Hosting the Thrifty AI platform and databases; storing customer content, knowledge base documents, and, where enabled, conversation recordings and transcripts | All customer data, including uploaded documents, conversation recordings, transcripts, assessment reports, and account data | [To be confirmed] | [To be confirmed] |
| Large language model inference | Generating the artificial human’s conversational responses, grounded in the customer’s knowledge base; generating assessment scores, reports, and training content | Conversation transcripts and text, knowledge base excerpts, and, where vision is enabled, camera frames | [To be confirmed] | [To be confirmed] |
| Speech-to-text | Transcribing end users’ speech in real time so the artificial human can understand and respond | Voice audio and resulting transcripts | [To be confirmed] | [To be confirmed] |
| Text-to-speech / voice synthesis | Generating the artificial human’s spoken voice | Response text generated for the conversation; voice samples where a customer creates a custom voice | [To be confirmed] | [To be confirmed] |
| Real-time video streaming (WebRTC) | Transmitting live audio and video between end users and the artificial human with low latency | Live voice audio, camera video frames and facial imagery, screen-share content, and connection metadata such as IP address | [To be confirmed] | [To be confirmed] |
| Meeting platform integrations (Google Meet, Zoom) | Enabling an artificial human to join, appear on camera in, and, where enabled, record meetings at the customer’s direction | Meeting audio and video, participant names and display information, meeting chat, and meeting metadata | [To be confirmed] | [To be confirmed] |
| Email delivery | Sending account, transactional, and service notification emails, including assessment report notifications | Names, email addresses, and message content | [To be confirmed] | [To be confirmed] |
| Product analytics | Understanding product usage to maintain and improve the platform | Account identifiers, usage and event data, device and browser information | [To be confirmed] | [To be confirmed] |
| Payments | Processing subscription billing and payments | Billing contact details, billing address, and transaction details | [To be confirmed] | [To be confirmed] |
| Customer support tooling | Receiving, tracking, and responding to customer support requests | Names, contact details, support request content, and any attachments customers choose to share | [To be confirmed] | [To be confirmed] |
| Thrifty AI affiliates | Services and support | As required to provide services and support | [To be confirmed] | Thrifty AI affiliates |
As Thrifty AI continues to grow, the subprocessors we engage may also change. To be notified if we decide to work with a new subprocessor, please email privacy@thriftyai.com to subscribe to subprocessor updates.
Please contact privacy@thriftyai.com with any questions or concerns.
